Pre-built AI routing skills for every workflow

Classifies incoming IT tickets by complexity and routes them to the right tier — human agent, small model, or automated resolution — based on configurable thresholds.

Detects negative sentiment and frustration signals in customer interactions and escalates to a human agent before the situation deteriorates, with a full conversation summary.

Routes incoming invoices through the correct approval chain based on amount, vendor type, and department budget — with automatic flagging for anomalies.

Orchestrates new hire onboarding tasks across HR, IT, and management — routing each task to the right owner based on role, start date, and location.

Analyzes incoming contracts and flags which sections require human legal review vs. which can be summarized by AI — with a risk-score attached to each document.

Automatically classifies IT incidents by severity (P1–P4), assigns ownership, and triggers the correct escalation path — reducing mean time to resolve by up to 40%.

Categorizes customer complaints by type and routes each to the most effective resolution path — automated response, knowledge base, or specialist human review.

Routes purchase requests through tiered approval chains — auto-approving low-risk purchases under threshold, flagging unusual vendor patterns, and escalating budget overruns.

Routes employee HR policy questions — simple queries go to RAG, complex or sensitive questions route to an HR business partner, with full audit trail.

Identifies transactions that match fraud patterns and automatically routes them for human review — with a confidence score, risk tier, and recommended action.

Manages the vendor approval process — routing tax forms, compliance checks, and contract reviews to the correct department with configurable SLA tracking.

Scans content, communications, and decisions for compliance risk signals and routes flagged items to the appropriate compliance officer — with severity scoring.