Framework
Simulation Design Methodology
The end-to-end framework for designing a SkillSimm session: how to scope your workflow, select scenario complexity, and structure Stage 1 and Stage 2 for maximum signal.
15 min readRead framework →
Resources · Firms Simulation Design
Design your AI routing simulation from scratch
Every SkillSimm session is custom-built around your real workflows. These guides give you everything you need to design, run, and extract value from a simulation session — from scenario writing to final policy output.
The three-phase design process
Phase 1 — Diagnostic
- Map your current workflow end-to-end
- Identify high-cost and high-error tasks
- Flag where AI is already being used (well or badly)
- Select 6–10 routing decision points to simulate
Phase 2 — Scenario Design
- Write decision questions with realistic metadata
- Add hidden complexity signals (churn risk, compliance flags)
- Calibrate difficulty so answers are non-trivial
- Prepare Stage 2 AI agent configurations per role
Phase 3 — Session & Output
- Generate QR code and brief participants
- Run Stage 1 (no AI) and record answers
- Assign AI agents and run Stage 2
- Evaluate and produce routing policy document
Design resources
6 guides & templates
Template
Writing Effective Decision Scenarios
How to craft routing scenarios that expose real routing uncertainty — not obvious answers. Covers task metadata, hidden complexity signals, and difficulty calibration.
10 min readDownload template →
Library
Industry Scenario Library
Pre-built scenario sets for IT Operations, Customer Support, Insurance Underwriting, Financial Services, and HR — ready to run or adapt to your context.
5 min readBrowse library →
Evaluation
Scoring & Evaluation Rubric
How leaders evaluate team answers across both stages: answer accuracy grids, reasoning depth rubrics, and a Stage 1 vs Stage 2 delta scoring template.
8 min readGet rubric →
Case Study
Insurance Underwriting Simulation
A real walkthrough of a 3-hour simulation run for an insurance team — including scenario design, Stage 2 AI agent selection, and final routing policy output.
12 min readRead case study →
Checklist
Pre-Session Preparation Checklist
Everything a leader needs to do before the session starts: workflow mapping, role assignment, QR code setup, Stage 2 agent configuration, and logistics.
4 min readGet checklist →
Want our team to design the simulation for you?
We offer fully facilitated design sessions — you bring the workflow, we build the scenarios.